Medvidi, an online mental health clinic, provides affordable therapy to US citizens. They conducted a staggering 36,000 psychiatric appointments in just the first half of 2023 across 14 states. However, their ambition extends further: to offer accessible remote treatment nationwide.
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Scaling for Impact
Medvidi's rapid growth demanded a scalable HR solution. While they'd already succeeded in 14 states, their nationwide ambitions required a robust team. Finding top talent quickly and retaining them became crucial. To balance rapid scaling with employee retention, the Medvidi team looked for additional HR resources.
Juggl's HR Expertise
Medvidi partnered with Juggl (formerly Smart IT) for their HR needs. Juggl's decade of experience, proven speed in hiring, and positive customer feedback were key factors in this decision.
Like for other small startups, streamlining talent management, rather than simply running it, was crucial for Medvidi.
1. Startup Hiring and Onboarding
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Over four years, Juggl supported Medvidi's expansion across four countries. They handled everything from job postings and onboarding to distributing startup salaries.
2. End-to-end HR Support
Rapid startup hiring can cause escalating HR challenges. To address them proactively, Juggl provided Medvidi international payroll services for startups, implemented performance reviews, and arranged startup employee benefits.
For Medvidi, Juggl implemented core HR practices, including regular 1:1 meetings, a clear organizational structure, and employee benefits.
3. Coworking Space for a Hybrid Work
To foster employee engagement, Medvidi implemented a hybrid workplace model, leveraging the benefits of both in-office and remote work.
Juggl facilitated this by negotiating for coworking spaces in two cities and managing the associated rent.
4. Smooth Relocations
For staff relocations, Juggl handled immigration procedures, securing group visas and work permits.
They also provided pre- and post-immigration consultations to ease the transition. Employees received guidance on opening bank accounts, obtaining phone numbers, and acquiring local insurance.
Rapid Growth and Strategic Focus
With Juggl's support, Medvidi hired and supported over 100 employees across four countries. This resulted in a remarkable 75% revenue growth and attracted new investors.
“Managing HR for startups can be a complex task. Like other companies that outsource HR, Medvidi remains agile and innovative. This allows them to focus on the healthcare services they provide.”
- Timothy Partasevitch, the CGO of Juggl.
"Initially, simple HR tasks like using Excel seem manageable. But over time, they consume a significant portion of your day. That valuable time could be better spent on training and exploring new technologies."
- Alex Hilmanovich, HR director, Juggl
Industry
Clinics/Outpatient Services
Company Size:
300+ employees
Hiring Region
EU, USA, Eastern Europe
Partnership: 4+ years
People Hired: 200+
