Healthcare Workforce Management Software

A workforce management (WFM) solution is software that helps companies automate their processes by tracking employees’ work hours, payment terms, vacations schedule, contract terms, and other relevant information. WFM software enables staff managers to fine-tune hiring and payroll processes, manage labor force efficiently, and ensure employee safety.

Such tools are built on advanced technologies, for example, employee self-service tools, scheduling, forecasting tools, predictive analytics, and AI to streamline the workforce. WFM software improves operational efficiency, drives employee satisfaction, and increases employee retention rates.

The healthcare sector requires workforce management solutions that address the specific complexities of work in healthcare facilities. Healthcare WFM solutions should be able to:

• Track not only regular, but also shift and hourly work, and detect overtime.
• Schedule and reschedule consultations, track open shifts, and keep collaborative calendars.
• Maintain union compliance, meeting the demands of a healthcare setting.

Presently, the healthcare industry uses a wide variety of tools to enhance patient care and improve the overall efficiency. Aside from workforce management solutions, there are some key types of software commonly used in healthcare, namely:

• Electronic health records (EHR): systems serving as centralized digital repositories for patient medical records.
• Practice management software: software that automates administrative tasks such as appointment scheduling, billing, and insurance verification.
• Telemedicine software: platforms facilitating remote consultations between patients and healthcare providers.
• Remote patient monitoring (RPM) software: tools allowing healthcare providers to monitor patients' health data remotely.
• Pharmacy management software: platforms helping streamline medication dispensing, inventory control, and prescription management.
• Revenue cycle management (RCM) software: solutions that automate billing processes, manage claims submissions, and track payments.
• Hospital management systems (HMS): solutions that automate various hospital processes, including patient admissions, resource management, and clinical workflows.
• Patient portals: online platforms that enable patients to access their medical records, schedule appointments, and communicate with healthcare providers.

Healthcare specialists provide health services and fall into various groups according to a lot of criteria, such as qualifications, obligation to obtain a license, type of employment, and more. For example, healthcare workforce includes:

• Physicians, such as family physicians, surgeons, and psychiatrists who are legally qualified to practise medicine.
• Nurses, who can be registered nurses (RNs) and nurse practitioners, delivering direct patient care in hospitals, clinics, and community settings.
• Allied health professionals who support patient care through specialized services; these are physical therapists, occupational therapists, pharmacists, and radiographers.
• Healthcare technicians, including laboratory technicians and medical assistants who do essential tasks that facilitate patient treatment.
• Support staff including nursing assistants and home health aides who assist with daily patient care needs.

Healthcare workforce issues are multifaceted and seriously affect the quality and accessibility of care. The latest report by the US Department of Health and Human Services states that some persistent challenges of the healthcare workforce include staffing shortages, quick burnout and high turnover; administrative burden; worse access to healthcare in rural areas; and also lack of ethnic diversity among health specialists whose services are needed for specific groups of population.

We charge per user, and the final costs will vary depending on the size of your healthcare facility and integrations you might need. Check out our pricing page. For details, you can book a free consultation, where you will be able to see the platform in action and ask your questions.