20+ Best Practices for Managing Remote Workforce
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20+ Best Practices for Managing Remote Workforce

Picture yourself in the morning. Sipping coffee, waking up housemates, answering a message in a neighborhood chat… Making sandwiches, making a phone call, walking the dog, another phone call, checking email... If you instantly see this image, you are familiar with all the pros and cons of working remotely.

Multitasking, poor work-life balance, crowded chats, and stuff like this add more pressure to modern living. This guide addresses the major difficulties in managing remote teams. You will find two dozen best practices for managing remote workforce and tools to organize the process. It will be useful for managers who want to work the new way, embracing all the opportunities of the digital world. Let’s dive in!

Opportunities of managing remote workforce

People like remote work for the numerous advantages it offers. Remote employment is mutually beneficial for both employers and workers, and here are the three best reasons why.

Reason 1. Remote jobs reduce costs for companies.

Remote workforce management offers cost savings as compared to maintaining traditional offices. According to various estimations, by organizing remote work, US companies can essentially reduce overhead costs associated with physical office spaces. This allows them to save a couple of thousand dollars per employee.

With virtual offices and coworking, companies spend less on office facilities. This frees up money for investing more into business growth.

Additionally, the rise of virtual collaboration tools is enhancing the efficiency of remote work environments. It makes it easier for teams to communicate and manage projects more effectively. Sounds good for employers, doesn’t it? And how about workers?

Reason 2. Remote workers are more satisfied with their jobs and hence more productive.

First of all, with fewer commuting and work-related expenses, workers save a lot of time and money. More and more employees are choosing hybrid work models over traditional or fully remote. Instead of wasting hours on traveling to work, employees enjoy more time with their families. Or invest more resources in out-of-work activities, and who would mind it?

Another advantage that remote workers often cite is the possibility to work on flexible working hours. People tend to live more balanced lives when they can plan their own schedule and perform tasks at their convenience, not from nine till five. Additionally, people become more focused on the results instead of just sitting their work hours.

Reason 3. Remote work opportunities boost global hiring.

Remote hiring allows employees to work from anywhere. Likewise, companies enjoy the possibility to hire employees with more diverse skills and knowledge. Besides, employers can have access to a cheaper workforce while retaining control over production workflow.

Remote work opens new possibilities for going global. According to the recent white paper by the World Economic Forum, 218 job types out of 5,400 have the potential to become global jobs, thanks to the possibilities of working remotely.

Roughly half of these jobs are accounting, legal, and finance roles. The other half goes to customer service, IT, marketing, advertising, and communication, each taking approximately 10%.

Grouping of jobs in 2024 that could become global digital jobs

Image source: World Economic Forum

Challenges of managing remote workforce

However, the rise of remote jobs and new advanced technologies brings not only opportunities but also challenges, such as:

Challenge 1. Drastic changes in the job market (and market in general).

The adoption of virtual offices and hybrid working models makes an impact on the market of office rent. Also, a change in the hiring paradigm may also lead to job losses, workforce migration, and a shift in an employee mindset.

For example, in 2021, the Great Resignation occurred when workers resigned on a large scale because of the pandemic. Workers gave preference to remote and hybrid work models. Businesses reacted by investing more in automation and AI. And today, 30% of workers worldwide express concerns that AI might replace them at jobs within the next three years. 

People and the market struggle to adapt to changes happening so fast within only three years.

Challenge 2. Obstacles from outdated laws and regulations.

Both employers and workers may face obstacles from outdated tax and labor regulations. A lot of companies still lack laws and mechanisms that enable the worker infrastructure to access global digital jobs.

Additional challenges occur with payment transfers, tax payouts, and meeting the labor law requirements. Altogether, it is a question of how to manage remote workers without getting tangled up in complex requirements.

Challenge 4. Unproductive communication styles when working remotely.

Among the negative trends in managing remote workforce, isolation and burnout are becoming increasingly prominent. Lack of face-to-face social interaction results in more conflicts. It may potentially contribute to the rise of mental health issues, including depression.

Besides, managers often name having too many video calls as #1 time drainage that also leads to emotional exhaustion.

Challenge 4. Lack of cohesion in managing remote employees.

And the last but not least serious challenge of remote workforce management is the lack of cohesion and transparency in remote teams. 

Employees from different departments do not see the assigned roles and tasks clearly. As a result, tasks take longer to complete. Besides, employees may not see the results of their activities and lack the feeling of belonging.

All of the above boils down to the issue of effectiveness: how to organize remote teams and how to monitor work from home employees without damaging productivity? That’s where company leaders need to think about the best practices for remote workers management.

How can HR improve its practices due to remote work?

You’ve probably heard stories of how employers track remote teams to make sure that people actually do their jobs. Tracking keystrokes, taking screenshots of employees’ screens, recording phone calls, and whatnot. Unfortunately, all those ideas are more likely to increase employees’ discontent rather than enhance their productivity.

Instead, let’s focus on improving the management of remote teams. What matters most is delivering feasible results. For this, we need to simplify workflows. And here goes our first tip for managing a remote workforce.

Build efficient processes

Remote workforce management has so many complexities and nuances. 

For example, it often happens that, a couple of weeks after hiring, workers reveal that their roles had not been accurately described in the vacancy. More food for thought: a stunning 50% of hourly employees quit within three months

Here is a tip: to find the best remote talents faster and retain them, HR managers should 

  1. Provide accurate job descriptions without fluff and
  2. Ensure smooth onboarding and gather feedback to tackle obstacles that scare employees off during the probation period.

This refers to any part of employees’ lifecycle in a company: measuring performance, boosting productivity, or undergoing assessment. All these phases require a tried-and-tested process that works the most effectively for your team. 

Let’s emphasize one point: you don’t need complicated processes; for every convoluted work scenario, there is a way to make it as simple as that. 

Here, we’ve come up with the second tip for managing remote workers.

Use remote workforce tools to optimize flows

Remote work tools are software and platforms that allow teams to collaborate effectively when working remotely. Such tools allow doing tons of tasks remotely, such as video conferencing, project management, collaboration over shared tasks, and more. 

Managing a remote workforce requires HR professionals to consider a lot of factors. These include the employee location, the legal employment requirements, taxes, insurance, and a lot more stuff. With regards to remote workforce management, you can consider Juggl as a platform for tracking remote workflows and forming employees’ payroll.

Juggl collects all information from HR, the legal department, and accountants into one system. This tool would be particularly useful for managers and HR staff who are in charge of hiring and paying remote workers.

A dashboard from Juggl remote workforce management platform

Usually, employee data is scattered across different departments. It takes a lot of hassle to pass on the information about time off, sick leaves, or holidays from one department to another.

Juggl eliminates all the manual hassle and automates tracking timesheets for remote workers. But most importantly, it supports correct calculation of work hours, rates, time off, and various perks. This ensures that the payroll for each remote employee is correct and transparent. We will talk about the importance of transparency further below.

Best practices for managing remote work in teams

Now, let's have a look at some of the best practices for working from home that proved their effectiveness over time.

Define clear goals and tasks

First and foremost, set clear expectations for establishing roles and responsibilities. It is highly important for remote employees to understand performance expectations, what they are paid for, and where they can excel.

Best practices:

  • Set specific goals, for example, the number of hours/tasks to do/deadlines.
  • Use online planning tools for scheduling workload and tasks, such as Notion or Calendly.
  • Use project management software to determine clear responsibilities and project completion. It can be Asana or Kanban boards in Trello.
  • Use task tracking tools, such as ClickUp or Jira, to overview task priority and work progress.
  • Set clear benchmarks for salaries and perks to enhance transparency. Here is an example of a compensation calculator for various roles.

Foster team cohesion

For remote workers, it is useful to understand the whole organizational structure and the importance of their roles. It’s not only about responsibilities and reporting to the upper management. Remote work easily makes teams disjoined, and it takes extra effort to promote team cohesion.

Best practices:

  • Create clear communication channels for social interactions and team-building. It can be Slack or Teams for work channels and informal chats.
  • Schedule regular check-ins for remote teams to discuss ongoing activities. You can hold daily or weekly meetings via video conferencing tools such as Zoom or Google Meet.
  • Use collaboration tools for teamwork. For example, you can use Miro whiteboards for turning ideas into tasks or FigJam for collective work over designs.
  • Give access to colleagues’ public profiles, roles, and responsibilities by keeping a record of a transparent organizational structure. Juggl’s organizational charts can help with it.
An organizational chart flow in Juggle

Fine-tune asynchronous communication

Since remote team members are often distributed around the globe, it is useful to implement guidelines for asynchronous communication. When teammates work from home in different time zones and stick to their own work schedule, adopt work styles that allow delayed responses.

Best practices:

  • Use file-sharing and collaboration tools for gathering team input without the need for real-time interaction. Everything mentioned above actually serves the purpose.
  • Enable independent management of work schedules through employee self-service similar to Juggl’s ESS portal.
  • Give access to a knowledge base. Professional glossaries, FAQs, policies, and other history enable employees to resolve questions independently.
  • Share pre-recorded videos and send voice notes that teammates can watch and hear at their convenience. All modern messengers like Slack or WhatsApp allow it.
Stats of preferred communication channels for remote teams

Image source: Buffer

Process documentation clearly 

Remote teams are often hired under different jurisdictions and may be subject to different laws and tax regulations. It is a nice idea to get ready with the legal part of remote employment. You should maintain clear documentation of processes and procedures accessible to all team members.

Best practices:

  • Provide an onboarding program to help employees join your activities without stress. Give new hires a list of required documents, access credentials, training resources, and so on.
  • Collect all employee documentation and related policies in one place and make them easily available if employees need them.
  • Foster transparency in payments by accurately reporting timesheets, rates, and calculation of work hours. The Juggl payroll solution makes all these tasks a breeze.
A reporting dashboard from Juggl platform for managing remote workers

Develop a positive remote work culture

It’s not easy to find fresh ideas of how to manage and motivate remote workforce. Working from home, employees miss the pleasures of social interaction and corporate parties. Luckily, there are plenty of virtual activities that help build team spirit and combat employees’ feelings of disintegration.

Best practices:

  • Celebrate milestones and achievements to promote confidence and a sense of accomplishment in remote colleagues.
  • Create employee recognition programs and events to increase satisfaction. These can be thank-you gifts or awards for successful workers, virtual appreciation events, etc.
  • Offer opportunities for professional development. These can be webinars, online courses, or mentorship programs to help remote employees grow their skills and advance in careers.

Monitor employee well-being 

Even the best employees may end up with a burnout and be off to a staycation and finally quit. In fact, some employers never leave the hiring market, looking for new employees all the time. However, you shouldn't rush after new workers again and again. Instead, promote a positive company culture and retain employees for longer.

Best practices:

  • Promote work-life balance to prevent burnout. Allow remote team members to work on flexible hours. With the help of Juggl, managers can see who takes too much overtime or skips holidays and remind such employees to take time off.
  • Provide well-being programs such as counseling services or fitness programs – this can enhance employees’ overall well-being.
  • Practice empathy to build trust in teams, since we are all humans. Show understanding and support for personal situations and challenges.
  • Check on employees' job satisfaction regularly. You can do it, among all, by holding opinion polls via Google Forms or other survey services.

Remote work best practices can make a difference for your team

Remote employment is here to stay for long. These best practices for remote work management allow companies to create global digital teams that can successfully work without borders. I hope you’ve found them helpful and put them to work immediately.

Are you thinking of building a remote team? 

The Juggl platform has everything you need for managing workforce and payments. You can book a personal demo, and we’ll show what it does.

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